ICM Controls FAQs

General Information

How long has ICM Controls Corporation been in business?

ICM Controls was incorporated in 1984.

How many facilities does ICM Controls have?

ICM Controls has one state-of-the-art manufacturing facility located in North Syracuse, NY.

Describe what is meant by vertical integration?

ICM Controls has essentially combined three factories under one roof – captive printed circuit board fabrication, automated electronic assembly, and captive injection molding. This gives us a distinct advantage in the marketplace by allowing for:

  • Faster time from concept to delivery
  • Enhancements on-the-fly
  • Flexibility to handle unique problems and demands
  • Globally competitive pricing

Is ICM Controls ISO Certified?

ICM Controls places a high importance on quality management and achieved its formal ISO Certification (9001:2008) in 2015. To view our current certificate, click here.

Policy Information

What is your standard warranty policy?

Warranties vary from product to product. Please refer to the warranty information located on the product packaging or in the application guide. Click here to view our standard warranty can be viewed by clicking here.

What is your standard returns policy?

All returns must be authorized by the Seller’s Sales Department and given a Return Authorization Number (RMA). Issuance of RMA number does not acknowledge goods as defective by the Seller. Unauthorized returns will be refused. Authorized returns must be shipped freight prepaid and are subject to inspection prior to disposition. Product built to Buyer’s specifications cannot be returned under any circumstances. Material accepted for return is subject to a minimum service charge of seventy-five ($75.00) or 10% of the billing invoice, whichever is greater, plus all transportation charges incurred by the Seller. For more information, please contact our RMA department at RMA@icmcontrols.com. Click here to view and complete our online RMA form.

Product Information

How many products does ICM Controls manufacture?

ICM Controls manufactures more than 1,000 products spanning both the OEM and Aftermarket.

Where can I buy ICM Controls products?

The ICM Controls brand can be found at thousands of HVACR wholesale distributor locations throughout North America. To locate an authorized ICM Controls Distributor near you, please click here.

Why can’t I purchase ICM Controls product off its corporate web site?

ICM Controls values the relationships we have with our distributors and prefers not to compete by selling direct. Instead, our web site is constructed to be a valuable resource and information portal where customers and end users can find detailed specs on our products. For a list of authorized ICM Controls distributors, please click here.

Where did “Big Buddy” originate from?

“Big Buddy” refers to ICM Controls’ highly acclaimed technical service team. Staffed by the same engineers that design our products, our technical service department serves not only as a product resource, but can help guide a technician through issues they might be experiencing on a service call. It’s like having your own personal “Big Buddy” at your side.

Where do I go to obtain a Material Safety Data Sheet for your products?

ICM Controls regularly receives inquiries into Material Safety Data Sheets (MSDSs) for the products we manufacture. Under the Hazard Communication Standard (HCS) issued by the U.S. Occupation Safety and Health Administration (OSHA), our products are classified as "articles" and are therefore exempt from the HCS regulations requiring MSDSs. For a complete legal analysis, please click here.

Do you comply with new conflict minerals regulations?

Please click on the links below to view our most updated documents pertaining to the new conflict minerals regulations:
EICC Report (Excel, Read Only)