ICM Controls Order Cancellation Policies

All orders are processed and acknowledged and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. ICM will strictly adhere to the following cancellation policy:

Standard Aftermarket Items

New Orders Cancellation

  • If you cancel your order within 72 hours of order placement and BEFORE it has shipped, you can cancel your order at no cancellation cost a credit is issued.
  • If you cancel your order AFTER 72 hours of order placement and BEFORE it has shipped, you can cancel your order at 35% cancellation fees.
  • If you cancel your order AFTER it has shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Backorder/Late Shipment Cancellation

  • If your order/or remaining backordered item(s) is below $500 and we are late by our promised ship date, you can cancel your order with customer service with no additional cost.
  • If your order/or remaining backordered item(s) is above $500 and below $2,000 and we are late by our promised ship date, you can cancel your order at a 10% cancellation fee of the remaining balance.
  • If your order/or remaining backordered item(s) is above $2000 and we are late by our promised ship date, you can cancel your order at a 25% cancellation fee of the remaining balance.

OEM Customer Products

All custom OEM parts are Non-Cancellable Nonrefundable.

Order Cancellation Form

After reading through our terms, please fill the cancellation form below:

Order Cancellation Form

  • We apologize for any delay or inconvenience you are experiencing. Please fill out and submit the form below. Please allow up to 4 business days for an ICM Representative to review your cancellation, and initiate a refund.