Frequently asked questions
Are you experiencing supply chain disruptions due to the Coronavirus?
Over the years, ICM Controls has built up a diverse and extensive sourcing channel to minimize disruptions to its supply chain. For current lead times on our standard product offerings, please contact our Customer Service Department.
How long has ICM Controls Corporation been in business?
ICM Controls was incorporated in 1984.
How many facilities does ICM Controls have?
ICM Controls currently has three facilities.
- Headquarters: A state-of-the-art manufacturing facility (84,000 sq./ft.) located in North Syracuse, NY.
- Manufacturing #2: (14,000 sq/ft) located in Dewitt, NY.
- Warehouse: (4,000 sq/ft) located in Tully, NY.
Describe what is meant by vertical integration?
ICM Controls continues to reinvest in itself and has essentially built three factories under one roof – captive printed circuit board fabrication, automated electronic assembly, and captive injection molding. Combined with its complete software and product design engineering services, these in-house manufacturing disciplines give ICM a distinct advantage in the marketplace by allowing for:
- Faster time from concept to delivery
- Enhancements on-the-fly
- Flexibility to handle unique problems and demands
- Globally competitive pricing
Is ICM Controls ISO Certified?
ICM Controls places a high importance on quality management and achieved its formal ISO Certification (9001:2015) in 2018. To view our current certificate, click here
Does ICM Controls have a Customer Loyalty Program?
Yes. Using the ICM Controls app, contractors who purchase and install qualifying ICM branded products are rewarded with points that can be accumulated and redeemed for FREE ICM Controls Product Samples. For more details on the program and a current list of qualifying products, click here.