RMA Request Form

Step 1 of 3

Warranty information: two years after ICM ship date, or one year after installation (whichever takes precedence).
Mark RMA # on package and on paperwork or package will be returned to sender.
35% restocking fee for new/unused products after 60 days (requires ICM Controls mgmt. approval)
Shipping to be paid by customer to return to ICM Controls for failure analysis (reimbursed if found to be defective)
All material returned to ICM for evaluation must be packaged properly to prevent ESD (dissipative bubble wrap or Faraday bag) or physical damage to devices and components, or credit will not be given.
Address entered must match the location that purchased from ICM Controls. If you received this product from a warehouse or other location, the RMA must be processed through that address. Your RMA will not be able to be created if the address does not match an order from ICM Controls

Customer understands all requirements stated above*

Name

First

Last

Customer Name

Customer ID

Company Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Phone

Select Product

Quantity

Tech Support Case Number

Date Code

Click Here for an example and information on where you can find the date code.

Order Number

Line Item

Release

Install Date

Removal Date

Date of Purchase

File Upload

Click or drag a file to this area to upload.

Return Type

Reason for Return

Note: Please send the parts in batches if RMA includes more than one item.

Did you have a local ICM Sales Representative?

Item Tech Controls

Have you contacted ICM Controls Technical Support for this issue?

Contact ICM Controls support for electrical failures. (NOT shipping erroes or label defects.)

RMA Warranty Request Form