RMA Request

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ICM CONTROLS CORP.

TERMS AND CONDITIONS

  • Warranty information: two years after ICM ship date, or one year after installation (whichever takes precedence).
  • Mark RMA # on package and on paperwork or package will be returned to sender.
  • 35% restocking fee for new/unused products after 60 days (requires ICM Controls mgmt. approval)
  • Shipping to be paid by customer to return to ICM Controls for failure analysis (reimbursed if found to be defective)
  • All material returned to ICM for evaluation must be packaged properly to prevent ESD (dissipative bubble wrap or Faraday bag) or physical damage to devices and components, or credit will not be given.
  • Address entered must match the location that purchased from ICM Controls. If you received this product from a warehouse or other location, the RMA must be processed through that address. Your RMA will not be able to be created if the address does not match an order from ICM Controls
Customer understands all requirements stated above.

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